Refund policy

Returns & Exchanges

Last updated: September 19, 2026

We want you to feel good wearing Dog Strong.

If something isn't right, we're here to help.

Returns and exchanges are accepted within 14 days of delivery.

To be eligible for a return or exchange:

Items must be unworn, unwashed, and in original condition
All original tags must be attached
Items must not be designated as Final Sale

To start a return or exchange, please email contact@dog-strong.com with your order number and requested outcome. Please contact us directly by email rather than through our contact form so we can make sure your correspondence is received and handled promptly.

Returns sent without prior contact may not be accepted.

Exchanges

If you need a different size or style, we're happy to assist with an exchange when inventory is available.

As a courtesy, Dog Strong may provide a prepaid return shipping label for a customer's first fit-related exchange. The customer is responsible for the shipping cost to send the replacement item.

This courtesy is intended to help when a customer is determining their fit in a Dog Strong apparel style for the first time. Repeat exchanges for an apparel style or size previously purchased are not eligible for complimentary return shipping.

For exchanges not covered by this courtesy, the customer is responsible for both return shipping and shipping of the replacement item.

Replacement items are subject to availability and cannot be guaranteed.

Final Sale Items

The following items are considered Final Sale and are not eligible for return or exchange:

Custom-made or personalized items once production has begun
Items specifically designated as Final Sale by Dog Strong

Promotional discounts, coupon codes, bundle discounts, or a product's displayed sale or compare-at price do not by themselves make an item Final Sale.

Final Sale restrictions do not apply if an item arrives damaged, defective, or incorrect. If there is a problem with your order, please contact us so we can make it right.

Returns

Unless otherwise stated in this policy, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

When returning an item to Dog Strong, we recommend using a trackable shipping method. Dog Strong cannot guarantee receipt of return packages that are lost or damaged while being shipped back to us.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to your original payment method within 5–7 business days. Additional processing time may be required by your bank or financial institution before the refund appears in your account.

Original shipping charges are non-refundable unless the return is the result of an error by Dog Strong.

Damaged, Defective, or Incorrect Items

We want your Dog Strong order to arrive exactly as it should.

If an item arrives damaged, defective, or different from what you ordered, please email contact@dog-strong.com within 7 days of delivery.

Please include:

Your order number
A description of the issue
Photos clearly showing the item and the problem
Photos of the shipping packaging if the item was damaged during delivery

Please keep the item and original packaging while we review the issue, as they may be needed to document a shipping claim.

Once we've reviewed the information, we'll work with you to replace the affected item or provide another appropriate resolution. There is no return shipping charge for items that arrive damaged, defective, or incorrect.

Lost or Missing Packages

If tracking shows that your package is still in transit but appears to be lost or significantly delayed, please contact us at contact@dog-strong.com. We will review the tracking information and, when appropriate, work with the shipping carrier and file a claim for the shipment.

If a shipment is confirmed lost in transit, we'll work with you to replace the order or provide an appropriate resolution.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please first:

Check your mailbox and other areas where your carrier may leave packages
Check with other members of your household
Check with neighbors when appropriate
Allow a short amount of time in case the carrier marked the package delivered before completing delivery

If you still cannot locate your package, please contact us at contact@dog-strong.com. We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the missing shipment and file a claim.

Because circumstances involving packages marked delivered can vary, replacement or refund eligibility will be determined after reviewing the delivery information and circumstances.